Piquant Entertainment and Marketing is a registered cc. It is 100% BEE owned, and it was established in 2010 by a young black Entrepreneur to meet the Demand of our clients.
The company focuses on projects that benefit local market, providing employment opportunities for the unemployed young individuals. The company started when this young entrepreneur saw a gap in the entertainment industries. He is very passionate about entertainment; moreover he saw it was a good opportunity to implement the strategies he had in mind about the industry as the company specializes in the following:
*Matric Prom after party
*Business launch
*Musical events
*Weddings
*Promotions
*21st Birthdays & other events
Furthermore the company is not limited to the above mentioned specialties it offers a wide range of Services that is mostly required everywhere, as it provide all its services at its best. Piquant Entertainment & Marketing is striving to utilize the skills of local communities as much as possible. The company strongly support the mission statement "Proudly South African" Piquant Entertainment is an event solution company handling functions co-ordinating events
VISION STATEMENTSTo be the first choice in the entertainment industry, the first choice is the best choice, and being the best is what Piquant Entertainment and Marketing pledges to work hard at being the best every day. The company’s vision is to also create awareness of unity through fun, knowledge and adventure
MISSION STATEMENT
To make our clients feel welcome, appreciated and worthy of our best efforts in everything we do in every event.
To be recognized as an exceptional leader in the entertainment and events organizing industry
To conduct all our relationship with an emphasis on long term mutual success and satisfaction, rather than short term gain.
To earn trust and respect as company of integrity and responsibility.
To provides an environment of positive attitude and action to accomplish our vision, by increasing positive feedback and recognition at all levels of the company.
To train and motivate our employees and to develop co-operation and communication at all levels.
To use our resources, knowledge and experience to create win/win relationship of our clients, employees, suppliers and shareholders in terms of growing compensation, service and value.
To mentor and train youth interested in getting into the entertainment industry.
To be an entertainment and events company of choice, achieving service excellence and sourcing high caliber, clients – focused employees who are able to add value and create wealth for the clients.
We will endeavor to conduct our business in a professional and ethical manner.
PURPOSE
Piquant Entertainment and Marketing aims at providing multiple and relevant services by implementing and maintaining workable strategies while adopting a personal approach towards clients. Our purpose is to also provide fun memorable experience for our people/clients
Our aspiration is to be competitive in terms of service delivery. We are thus continually upgrading our systems in order to achieve this. We also benchmark ourselves against reputable service providers.
GOALS
*To be recognized as a company that excels in the entertainment and event organizing industry with the best co-coordinators locally and nationally.
*To provide service of excellence.
*To create job opportunities for the unemployed individuals both male and females.
*To expand client base that is currently in existence.
VALUES
We are committed to building up local competitive local brand that will uphold local pride, values and dignity of our clientele at large. We are driven by a quest for service excellence and to be one of the best nationally.
Our core values are:
· Professionalism
· Customer Centrality
· Service Excellence
· People Development
· Innovation
SERVICES
Piquant Entertainment and Marketing offers a wide range of events organizing services; we are working together with like-minded individuals.
Service Level Agreement
Piquant Entertainment and Marketing undertakes to enter into a service level agreement with the client prior to the commencement of the event. This will ensure high standard service delivery.
Our Definition of Customer Service
We see customer service as a culture of willingness, capability and ability to provide what is necessary to meet and satisfy the needs of our clients, we also render assistance and advice to them.
Our service & Product
*Matric Prom after party
*Business launch
*Musical events
*Weddings
*Promotions
*21st Birthdays & other events
As a company we understand the following to be the key ingredients for mastering customer care. We will strive for observation and adherence to these all the time in conducting our business:
· RELIABILITY: Our employees are taught to be reliable when dealing with our customers and one another.
· ASSURANCE: Our staffs are knowledgeable about the company, its products and/or services and systems, courteous, and create a sense of trust and confidence in the company.
· CONFIDENTIALITY: All customer information is treated with strict confidentiality.
· EMPATHY: Our employees are taught to understand customer’s needs, by putting themselves in their shoes and give individual attention to them.
· RESPONSIBILITIES: Staff are able to assist customers and give them prompt service every time.
· PHYSICAL FACILITIES: Our facilities is customer- friendly, pleasing to the eye and user friendly to our customers
RELIABILITY
Reliability, Quality, Safety & customer satisfaction are synonymous with Piquant Entertainment and Marketing. This result in Groups Activities and resulting in long standing relationships with Clients.
SAFETY
At Piquant Entertainment and Marketing the safety of our staff and our client’s staff is of paramount importance. The Health & Safety of our employees and clients is essential. Thus we aim to provide safe and Healthy working condition. Equipment and systems of work for all and provide necessary information, instruction and training to archive this aim.
Occupational Safety:
Piquant Entertainment and Marketing also undertakes to familiarize themselves with the conditions under which the temporary staff work, identify possible hazardous conditions, and ensure that the employees have adequate protection.
LEGAL DEFENSABILITY
Piquant Entertainment and Marketing undertakes to ensure that all the systems and processes are in line with the country’s labor legislation's. We do not discriminate on the basis of race, color, creed, or disability except for Employment Equity and the inherent requirements of the job.
COMPANY STRUCTURE
Andile W. Xaba
Sole Member of the cc CEO, Director & Manager
Line Staff:
Managing director
Andile Xaba
Finance manager
Makhosandile Mathonsi
Marketing manager
Simesihle Mfeka
Events manager
Mduduzi Xaba
Events Co-ordinator
Xolisile Xaba
